Frequently Asked Questions

When will my order arrive?

We will complete your order asap but at peak times please allow up to 21 days for your order to arrive.

If there are any stock issues you will be notified.

What is your return policy?

Don't Flip the Script! Notify Us Within 7 Days for a Replacement for faulty items.

What file format do you accept for logos?

Ideally we love to work with vector files ie. .pdf, .eps, .ai.

Hi-resolution .png files are great too but these must be 300dpi with a transparent background and to scale.

If unsure please email us your logo and we can advise.

What items do you print on?

We can print and embroider on a vast range of merchandise from t-shirts to oodies!

Why do you charge a set up fee?

For embroidery your logo needs to be converted into stitches and a file format that the embroidery machines can read and understand. Depending on the complexity of your logo we charge £12.50-17.50+VAT for embroidery set up.

For print, if your logo is not print ready then we will need to work on your logo to ensure the best print quality ensuring there is no pixelation. We charge £10+VAT for this service.

What is your minimum order quantity?

We have no minimum order quantity of the majority of items. We will advise at point of your enquiry if there is on a specific item.

Can I supply the garments for you to print and embroider?

Yes! This is an option but please be aware that mishaps do occur and any supplied garments are not replaced by Hashtagprintee Limited.

Can you provide samples?

We can provide samples, but this will be chargeable.

Alternatively, we can also create digital mock ups.

Can you design me a logo?

Zero designing in-house, but trust us, Joanne at Higgs Creative is the bomb!